What is the difference between freight shipping and White Glove Delivery?
When ordering from DreamWave, you will have the choice between two shipping options. Freight shipping refers to your massage chair being shipped to your house for curbside delivery. The carrier will notify you prior to delivery so you know when to expect your delivery. On the delivery day, the carrier will remove your massage chair from the truck and place it curbside at the address provided. You will then be responsible for bringing the chair inside and assembling it.
White Glove Delivery means that the chair will be shipped to your house and fully functional before the delivery team leaves. The carrier will contact you to set up a delivery time. A two-man team will set up your massage chair and remove any packing material, if you would like. Learn more about White Glove Delivery here.
The delivery time frame of your chair will depend on the shipping option you selected at the time you purchased your chair. For Drop Ship, please allow up to six business days from the date of purchase. For Full Service Delivery, please allow up to two weeks for your chair to arrive. Please note that these are only estimates and they are subject to change.
Is there a way to track my order?
Once we receive your order and it has been processed, we will send you tracking information to the email you provided during checkout.
How do I report damaged items?
We are extremely sorry that your product did not arrive in pristine condition and we appreciate how aggravating it is to have to deal with these types of unexpected issues. Please contact us at 720-616-5003 within two business days of delivery to report damaged product. Our customer service team will help you figure out how to handle your unique situation.
I live in Alaska or Hawaii. Do you ship there?
We are happy to ship any DreamWave product to Hawaii and Alaska. Please contact us at 720-616-5003 for a customized quote.