We're Here to Help.
Below you will find answers to commonly asked questions about Inada Massage Chairs. If you still have questions, we'd be glad to answer them. Our Massage Chair Specialists are available at 303-572-5000, Monday – Friday 8:30 AM – 5:00 PM mountain time. You can also use our convenient Talk to an Expert form to request a call back or the Live Chat feature to speak with a representative. Of course you can always email us at info@InadaUSA.com.How do I get help during the ordering process?
What methods of payment are available?
What is the difference between freight shipping and White Glove Delivery?
When can I expect to receive my chair?
How do I apply a discount code that I have received?
My coupon is expired. Is there any way to still get a discount?
My new chair just arrived and I’m not sure I want to keep it. How long do I have to decide?
When can I expect to see a refund for my return?